Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to EFFICIENCY BOOST SDN BHD
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the EFFICIENCY BOOST SDN BHD, accessible from https://efficiencyboost.online/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
Thank you for shopping with EFFICIENCY BOOST SDN BHD. We are committed to delivering high-quality engine and motorcycle parts efficiently and securely. Please read our Shipping Policy carefully to understand how we handle the delivery of your Orders.
1. Shipping Coverage
We currently ship exclusively within Malaysia. Orders placed from outside Malaysia will not be accepted or processed at this time. We aim to ensure fast, safe, and reliable delivery across all states and territories in Malaysia.
2. Shipping Fees
We are proud to offer free shipping on all Orders, with no additional charges regardless of the size or weight of your purchase. The price you see at checkout is the final price — no extra shipping, packaging, or handling fees will be applied.
3. Order Processing & Delivery Time
All Orders are processed within 1 to 2 business days after confirmation of payment. Once processed, the Goods will be handed over to our logistics partners for delivery.
The estimated delivery time for all Orders is within 7 business days, inclusive of processing and transit time. Please note that weekends and public holidays are not considered business days.
Delivery times may vary depending on the destination, availability of the item, and unforeseen events such as courier delays, weather disruptions, or high-volume periods.
4. Delivery Partners
We partner with reliable and experienced courier and logistics companies to ensure your Goods are delivered safely and on time. Tracking details (if available) will be shared with you via email or SMS once your Order has been dispatched.
5. Delivery Attempts and Address Accuracy
Our courier partners will make reasonable attempts to deliver your package to the address provided at checkout. It is your responsibility to ensure that the shipping address provided is accurate, complete, and accessible.
If a delivery attempt fails due to an incomplete or incorrect address, or if no one is available to receive the Goods, the package may be returned to us. In such cases, we will contact you to verify details and make further arrangements.
6. Order Tracking
Once your Order has been shipped, you may receive a tracking number and instructions on how to monitor the status of your delivery. If you do not receive tracking information within 48 hours of your Order confirmation, please contact our support team for assistance.
7. Delayed or Lost Deliveries
While we strive to ensure timely delivery, certain delays may occur beyond our control. This may include force majeure events, public holidays, logistic network issues, or weather-related disruptions. EFFICIENCY BOOST SDN BHD shall not be held responsible for such delays but will make every reasonable effort to resolve the issue promptly.
If you believe your Order is delayed or lost, please contact us immediately so we can work with our delivery partners to investigate and resolve the issue.
8. Undeliverable or Returned Orders
Orders that are undeliverable and returned to us due to address errors, repeated failed delivery attempts, or refusal to accept the parcel may be reshipped upon confirmation from you. In such cases, further arrangements may need to be discussed with our customer service team.
9. Changes to This Policy
EFFICIENCY BOOST SDN BHD reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be reflected on this page and are effective immediately upon posting.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
● By visiting this page on our website: https://efficiencyboost.online/
● By sending us an email: effi-boost@outlook.com